Field Collections Specialist

4 days ago

Ahmedabad, Gujarat, India beBeeCollections Full time

The Field Collections Specialist is a key role responsible for achieving collection targets in a defined territory while ensuring adherence to legal and organizational policies.

Key Responsibilities:

  • Achieve collection targets within the assigned area by following established business procedures.
  • Manage collections based on assigned area, bucket, or portfolio and meet targets for resolution rates, roll rates, and credit costs.
  • Conduct daily field visits and ensure timely follow-up within defined turnaround time (TAT).
  • Monitor and control delinquencies by days past due (DPD) and bucket, especially focusing on non-starter accounts.
  • Proactively escalate probable flow-forward or risky accounts to supervisors.
  • Ensure customer satisfaction by resolving concerns quickly and effectively.
  • Build strong relationships with key clients to facilitate timely repayments.
  • Follow up with complex/defaulting accounts to determine reasons and drive resolution.
  • Maintain strict compliance with audit norms, regulatory requirements, and internal policies.

Skills Required:

collection, EMI collection, field collection, communication skills, Excel, territory knowledge, loan recovery, follow-up management

Qualifications:

  • Graduation is preferred.
  • Prior experience in loan collections is essential.
  • Good knowledge of the local area/territory is necessary.

Benefits:

  • Travel allowance.
  • Performance-based incentives.
  • Additional allowances.

We offer a dynamic work environment that fosters growth and development. If you are a motivated individual with excellent communication skills, we encourage you to apply for this exciting opportunity.

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