Senior Voice and Data Network Engineer

9 hours ago

Chennai, Tamil Nadu, India beBeeNetwork Full time ₹ 5,00,000 - ₹ 8,00,000
Job Description

This role involves providing dedicated customer service and technical support for business products consumed by a strategic Enterprise customer. The ideal candidate will have expertise in voice and data network technologies, including VoIP and network engineering.

The successful applicant will be responsible for resolving technical issues, fulfilling requests, and handling scheduled maintenance events in accordance with agreed-upon Service Level Agreements (SLAs).

Required Skills and Qualifications

Essential Functions:

  • Provide technical support for voice and data business products
  • Document work updates in a company-provided ticketing system
  • Collaborate closely with Enterprise Architects, Security, and IT staff to drive company objectives
  • Serve as the Escalation Manager for internal and external stakeholders
  • Collaborate with the assigned Service Delivery Manager, internal stakeholders, and vendors to fulfill any RCA/RFO requests

Certifications and Education:

  • Bachelor's Degree or equivalent
  • ITIL Foundations Certification Required
  • Net+ Required -- CCENT Preferred
  • Cisco CCNA Certification Required
  • VeloCloud SDWAN Troubleshooting Certification Required
Benefits

Work Environment: The work is primarily performed in an office or remote environment.

Supervisory Responsibility: This position does not have any supervisory responsibilities.

Others

The ideal candidate will possess excellent written and oral communication skills, as well as the ability to think technically and translate complex information into clear verbal and written communication for both technical and non-technical audiences.

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