International Voice Process Agent
1 week ago
Company Overview
Gamut HR Solutions is a dedicated career guidance and support provider. With a team of 2-10 employees, we focus on helping individuals find their perfect job. Our headquarters are located in Hyderabad, India, and our website is http://gamuthrsolutions.com/.
Job Overview
We are currently hiring for the role of International Voice Process with Junior: 1 to 3 years of experience. This is a full-time position based in Hyderabad, Telangana, India. The selected candidate will handle inbound and outbound calls from international clients professionally.
Qualifications and Skills
- 1-3 years of experience in international voice process
- Excellent verbal and written communication skills in English
- Ability to handle challenging situations and difficult customers
- Strong problem-solving and decision-making abilities
- Good knowledge of computer systems and MS Office
- Ability to work well in a team and collaborate effectively
- Flexibility to work in rotational shifts
Roles and Responsibilities
- Handle inbound and outbound calls from international clients professionally
- Provide excellent customer service and resolve customer queries or complaints
- Follow communication scripts and guidelines to ensure consistency and quality
- Identify and escalate priority issues to the appropriate department
- Achieve set targets and collaborate with team members to meet overall goals
- Maintain accurate records of interactions and transactions
- Stay updated on product knowledge and company policies
- Adhere to set schedules and ensure punctuality
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