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Senior Director of Trade Operations Excellence

1 week ago

Mumbai, Maharashtra, India Citigroup Full time
About This Opportunity
We are seeking a highly experienced Senior Director of Trade Operations Excellence to join our team. As a key member of our Global Trade Operations organization, you will play a critical role in ensuring the readiness of our trade operations personnel across the globe for system-wide changes. You will work closely with business, technology, and ops stakeholders to understand and deliver operations readiness on a continuous basis. You will also lead the trade operations readiness team to deliver strategic initiatives by being instrumental in the planning process and collaborating with various agile ARTs and cross-functional trade teams.

About You
To succeed in this position, you will need to have a strong background in operations and technology, with a minimum of 10 years of experience working within a global team. You should have comprehensive knowledge of TTS Trade Operations & Technology and be able to manage and lead projects with ease. Your analytical and problem-solving skills should be second to none, and you should have a proven record of stakeholder management and coordination. Additionally, you should have a deep understanding of trade processes and systemic process flows.

Your Key Responsibilities
* Work with business, technology, ops, agile ART contacts, and broader global stakeholders to understand and deliver operations readiness on a continuous basis
* Lead the trade operations readiness team to deliver strategic initiatives by being instrumental in the planning process, collaborating with various agile ARTs and cross-functional trade teams
* Play an instrumental role in setting up OR processes
* Explore improvement opportunities, analyze impact, and provide proactive initiatives
* Interpretation, analysis, and communication of complex data from various sources and leverage the same to solve problems
* Directly affect the business by influencing strategic functional decisions through advice, counsel, or provided services
* Has the ability to operate with a limited level of direct supervision
* Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets, by driving compliance with applicable laws, rules, and regulations, adhering to policy, applying sound ethical judgment regarding personal behavior, conduct, and business practices, and escalating, managing, and reporting control issues with transparency
* Ad hoc Ops projects coordination
* SME support to Ops for all trade products and systems
* Commercialization tracking and reporting
* Critical commercialization issues escalation and tracking
* Ensure team review test cases for PVT
* Escalation points for stakeholder enquiries
* Attend Project governance meeting
* Maintain the stakeholder management and communication plans