Trade Operations Manager
5 days ago
Company Overview:
IDFC FIRST Bank is a leading banking institution committed to delivering exceptional customer service. We are seeking a highly skilled Trade Desk Manager to join our team.
Job Description:
The successful candidate will be responsible for managing trade and forex operations for branches, ensuring timely and accurate processing of all Trade and Forex transactions. This role will require close collaboration with branches, trade operations, product, and compliance teams to deliver superior customer service.
Key Responsibilities:
- Review and Process Trade Documents: The first level of scrutiny for trade documents submitted by branches will be conducted by the selected candidate.
- Ensure Timely and Accurate Processing: All Trade and Forex operations for assigned branches must be processed promptly and accurately.
- Regulatory Compliance: Ensuring that all transactions comply with RBI and FEMA guidelines, as well as internal policies and procedures.
- Exception Management: Tracking transaction status and resolving queries or discrepancies raised by the trade processing unit in a timely manner.
- Customer Service: Handling client complaints and providing resolutions within the agreed-upon timeframe.
- Stakeholder Coordination: Collaborating with internal stakeholders, including trade processing units, product teams, and compliance units, to ensure efficient processing.
- Monitoring and Back Office Activities: Overseeing back office activities for branches and handling related documentation efficiently.
- Regulatory Checks: Assisting in transactional regulatory checks as required.
- Outstanding Client Issues: Following up on regulatory outstanding issues with clients as needed.
Education and Experience:
A Bachelor's degree in Engineering, Technology, Maths, Commerce, Arts, Science, Biology, Business, Computers, or Management is required. A minimum of 5-10 years of relevant experience in trade operations is essential for this role.
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