Transformation Leader: Data-Driven Insights

6 days ago

Hyderabad Secunderabad Telangana, India beBeeAnalytics Full time ₹ 1,04,000 - ₹ 1,30,878
Job Description

We are seeking a highly skilled and detail-oriented individual to join our team as a Management Trainee. The ideal candidate will have a background in analyzing account performance metrics, providing actionable insights, and optimizing operations.

The successful candidate will be responsible for:

  • Analyzing and interpreting performance data for the account, identifying trends, variances, and opportunities for improvement.
  • Attending to more complicated reporting requirements as required by business.
  • Collaborating with stakeholders to design and deliver insights-driven recommendations that align with business goals.
  • Working closely with internal and external stakeholders to optimize outbound calling campaigns, ensuring efficient use of resources and high contact rates.
  • Monitoring, reporting, and conducting analyses on KPIs such as contact rates, conversion rates, occupancy, and adherence.

Required Skills and Qualifications

Minimum Qualifications / Skills

  • Bachelor's degree in business administration, analytics, statistics, or a related field (or equivalent experience).
  • Experience as a Business Analyst in a contact center environment, with experience in dialer and outbound operations preferred.
  • Advanced knowledge of MS Excel, with experience with database management a plus.
  • Excellent analytical and problem-solving skills, with proficiency in data visualization tools (e.g., Power BI, Tableau).
  • Proven ability to interpret large datasets and deliver insights that influence decision-making.

Preferred Qualifications/ Skills

  • Familiarity with workforce management concepts and tools.
  • Experience in managing or collaborating with cross-functional teams.
  • Ability to deliver insights-driven recommendations that align with business goals.

Benefits

As a Management Trainee at our organization, you will have the opportunity to:

  • Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation.
  • Make an impact - Drive change for global enterprises and solve business challenges that matter.
  • Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities.
  • Work with the best - Join a diverse and dynamic team of bold thinkers and problem-solvers who push boundaries every day.

Others

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.

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