Quality Assurance Specialist

16 hours ago


Mohali, Punjab, India beBeeAnalytical Full time ₹ 20,00,000 - ₹ 40,00,000

Job Overview

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  • As a quality assurance professional, you will be responsible for conducting thorough audits and assessments to ensure our service meets the highest standards.

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Key Responsibilities

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  • Develop and maintain processes to monitor and improve quality, including data analysis using various tools and techniques.

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  • Collaborate with team members to identify and resolve quality issues, providing expert guidance and support as needed.

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  • Design and deliver training programs to enhance the skills and knowledge of our staff, focusing on quality assurance best practices.

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Requirements

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  • 1-6 years of experience in a related field, preferably in a call center or BPO environment.

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  • Strong understanding of quality audit principles and practices, with a focus on process improvement and continuous learning.

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  • Excellent analytical and communication skills, with the ability to interpret complex data and present findings effectively.

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