Technical Service Director

2 weeks ago


Delhi, Delhi, India beBeeManager Full time ₹ 90,00,000 - ₹ 1,50,00,000
Service Manager Position

The ideal candidate will be responsible for providing technical assistance to customers via phone, email, or in-person visits, managing and resolving customer complaints in a timely and professional manner, coordinating with internal teams to ensure efficient delivery of services, monitoring and analyzing competitor information to stay ahead in the market, and leading and mentoring a team of service professionals to achieve high performance standards.

Key Responsibilities:
  • Provide technical support to customers via various communication channels.
  • Manage customer complaints effectively, ensuring timely and professional resolution.
  • Coordinate with internal teams to optimize service delivery.
  • Stay up-to-date on competitor information to maintain market leadership.
  • Lead and develop a team of service professionals to drive performance excellence.
Requirements:
  • Minimum 6-8 years of experience in after-sales service of Solar/Energy/Power products.
  • Knowledge of Power Products, including UPS, Inverters, Solar Batteries, and Solar Panels.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a fast-paced environment.
Preferred Qualifications:
  • B.E. in Electrical or Electronics Engineering or related field.
  • MBA degree or equivalent experience.
Location:New Delhi, India
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