Operate Strategic Services

2 days ago


Gurgaon, Haryana, India beBeeOperations Full time ₹ 8,00,000 - ₹ 15,00,000

Job Title: Operations Manager

We are seeking an experienced and dynamic Operations Manager to oversee the daily operations of our Authorized Service Partners (ASPs) within a designated region.

Key Responsibilities:

  • Manage and oversee ASP operations, including onboarding new partners and implementing strategies to increase service reach and revenue streams.
  • Drive lead generation activities through the ASP channel to expand service offerings and enhance customer satisfaction.
  • Ensure timely delivery of picked-up items from ASP locations to our central warehouse.
  • Maintain accurate records and reports on ASP performance, service levels, and other key metrics.
  • Utilize strong communication and interpersonal skills for effective stakeholder engagement.
  • Apply working knowledge of data analysis tools and presentation software to support business decisions.

Requirements:

  • Post Graduate/Graduate in any discipline with relevant industry experience.
  • 5+ years of experience in managing service operations, preferably in the DTH industry.
  • Prior experience in after-sales service, customer service, or lead roles is essential.
  • Proven ability to develop and manage a high-performing ASP channel.
  • Strong understanding of ASP operations and processes involved in appointing and onboarding new partners.


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