Senior Staff Scheduler

7 days ago

Vellore, Tamil Nadu, India beBeeScheduler Full time ₹ 6,50,000 - ₹ 8,50,000
Job Title: Scheduling Specialist

The primary objective of this role is to manage and optimize schedules to ensure effective resource allocation.

This position requires a combination of analytical thinking, exceptional organizational skills, and the ability to adapt to changing circumstances.

Responsibilities:

  • Develop, implement, and maintain staff schedules that align with forecasted workloads and business demands
  • Collaborate with workforce management teams to review forecasts and adjust schedules proactively to meet business needs
  • Manage schedule changes, shift swaps, and time-off requests while ensuring seamless service coverage
  • Serve as the primary point of contact for scheduling queries, conflicts, and adjustments
  • Evaluate and improve scheduling processes to enhance efficiency and accuracy

Requirements:

  • 2–5 years of experience working in a planning or workforce scheduling/forecasting role within a customer-facing organization
  • Strong knowledge of workforce planning, scheduling, and forecasting processes in a contact center environment
  • Hands-on experience with workforce management tools such as Aspect, Alvaria, JEX, NICE, Verint, or Calabrio
  • Proficiency in data analysis and reporting, including strong skills in Excel (pivot tables, formulas) or similar tools
  • Solid understanding of customer contact operations and performance metrics (e.g., Service Level, Occupancy, ASA)
  • Excellent organizational skills, attention to detail, and ability to manage multiple priorities
  • Strong communication, negotiation, and conflict resolution abilities

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