Digital Customer Success Program Manager

3 days ago

Chennai, Tamil Nadu, India beBeeCustomerSuccess Full time ₹ 18,00,000 - ₹ 24,00,000

Program Manager - Digital Customer Success

We are seeking a skilled and dynamic individual to drive customer success and satisfaction by designing and implementing innovative digital programs and initiatives.

Key Responsibilities:
  • Develop Customer Success Programs: Design and execute customer success programs and initiatives for SMB customers. Create digital touchpoints across multiple channels to enhance customer engagement and satisfaction.
  • Create Customer-Facing Content: Develop compelling customer-facing content to support customer education and enablement across digital and human touch points. Create resources, guides, and tutorials to facilitate product adoption and usage.
  • Build Business Review Tools and Adoption Frameworks: Design and implement business review tools and adoption frameworks to streamline efforts for our Customer Success Managers. Develop frameworks and processes to make it easy for customers to adopt our product.
  • Collaborate Across Teams: Work closely with cross-functional teams, including sales, marketing, product management, and customer support, to ensure alignment and coordination in delivering a seamless customer experience.

Qualifications:

  • A bachelor's degree in business, marketing, communications, or a related field.
  • At least 5 years of experience in customer success, account management, or related roles.
  • Strong project management skills, excellent communication and interpersonal skills, and a data-driven mindset.

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