Global Genesys Cloud Contact Center Engineer

3 days ago

Lucknow, Uttar Pradesh, India beBeeContactCenterEngineer Full time ₹ 15,00,000 - ₹ 20,00,000

As a key member of our global team, you will be responsible for designing, implementing, and maintaining the Genesys Cloud Contact Center platform.

This role involves working closely with stakeholders to ensure the contact center infrastructure delivers on the desired business outcomes and meets the evolving needs of the business community.

Key Responsibilities:

  • Design and Engineering
  • Operations and Maintenance
  • Supplier Management
  • Internal IT Support
  • Stakeholder Engagement

Required Skills and Qualifications:

  • 3-5 years of experience working with Genesys Cloud contact center solutions.
  • Genesys Certified Professional (GCP) or equivalent certifications are highly desirable.
  • Bachelor's degree in Computer Science, Information Technology, or a related field. Equivalent work experience may be considered.
  • Proven experience in designing and implementing contact center solutions.

Benefits:

This role offers the opportunity to work with cutting-edge technology, leveraging innovative solutions to deliver exceptional results. Excellent communication and collaboration skills are essential, as well as a passion for staying up-to-date with industry trends and advancements.

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