
Customer Service Ambassador Intern
1 week ago
Job Role: Support Ambassador, a role that combines customer service and candidate outreach to enhance the overall candidate experience.
As a Support Ambassador, you will play a key part in managing candidate interactions, verifying documentation, and ensuring that all communications are handled with professionalism and empathy.
You will be responsible for:
- Be a candidate advocate, addressing inquiries and resolving issues via email or chat.
- Review candidate-provided documents for completeness and accuracy, communicating clearly if additional information is required.
- Educate candidates on the documentation process, providing guidance and support to ensure they understand the requirements.
- Document candidate interactions and feedback to identify trends and areas for improvement in the candidate experience.
- Collaborate with cross-functional teams to address candidate needs and enhance the overall experience.
Requirements:
- Strong written and verbal communication skills.
- Basic understanding of customer support and/or candidate management.
- Ability to work independently and as part of a team.
- Strong organizational skills and attention to detail.
Additional benefits include:
Health insurance, remote work setup, and an employee recognition program.
This is a full-time internship opportunity with 9-hour working days and a minimum 9-month duration.
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