A New Career Opportunity

7 days ago


Davangere, Karnataka, India beBeeAnalytical Full time ₹ 45,00,000 - ₹ 70,00,000

Customer Experience Specialist:

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As a proactive customer experience specialist, you will play a key role in managing customer interactions, encouraging subscription purchases, and resolving outstanding overages.

Key Responsibilities:
  • Communicate with customers to resolve issues and encourage purchases post-trial expiration.
  • Process orders promptly after customer confirmation.
  • Coordinate account suspensions for non-response, ensuring proper documentation.
  • Maintain detailed records of follow-ups and interactions.
  • Generate reports on key metrics such as conversions and account actions.

This role requires advanced knowledge of Microsoft Excel software, basic knowledge of Microsoft Word, analytical skills, and proficiency with CRM systems. Additionally, strong communication and negotiation skills are essential for success in this position.

Qualifications:
  • Advanced knowledge of Microsoft Excel software.
  • Brief knowledge of Microsoft Word.
  • Strong analytical and problem-solving skills.
  • Organized and detail-oriented with ability to meet deadlines.
  • Excellent communication and negotiation skills.
  • Proficiency with CRM systems.


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