Digital Operations Specialist

23 hours ago

Bareilly, Uttar Pradesh, India beBeeCoordinator Full time ₹ 40,00,000 - ₹ 70,00,000

Project Coordinator Opportunity

Job Description

As a Project Coordinator, you will be the face of our organization, representing us to our clients and providing quality customer service interaction through incoming tickets, escalating key issues and questions to our developers in a timely fashion. This role involves understanding and learning new features of our software to write documentation for our growing help center database. You will also derive metrics and stats from our ticketing system to generate reports that show time to resolution, classification, and other key information on client tickets.

Key Responsibilities:

  • Respond to client tickets in a timely manner, providing key customer attention and care in order to address all of their questions and concerns.
  • Understand and escalate software bugs and issues to developers, while making sure to close issue out with client once it is resolved.
  • Learn new features of our software, while writing help documentation articles in order to support our clients.
  • Liaison between different internal departments in order to close out and understand issues with clients.
  • Derive metrics and stats from our ticketing to generate reports that show time to resolution, classification, and other key info on client tickets.
Required Skills and Qualifications

Strong customer service skills, bug/issues escalation to various departments, writing long form articles, ability to translate your skills to other employees through training or mentoring, proficient knowledge of Microsoft Office, proficient knowledge with relevant legal requirements and regulations, strong analytical and problem-solving skills, demonstrate critical thinking skills, attention to detail and organization skills, ability to adapt to changing priorities, strong interpersonal abilities and communication skills, ability and interest to work in a geographically diverse environment.

Benefits

We offer a dynamic work environment, flexible working arrangements, and opportunities for growth and development.

Others

If you are a motivated individual with excellent communication and problem-solving skills, we encourage you to apply for this exciting opportunity.

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