Experienced Project Manager

Job Title: Experienced Project Manager

As an accomplished Project Manager, you will oversee the execution of IT service projects with a focus on delivering exceptional results. Your leadership skills and expertise in project management frameworks will be essential in guiding cross-functional teams towards shared objectives.

• Delivery Management:

   • Develop and implement effective project plans, ensuring timely delivery of services that meet customer expectations.

   • Collaborate with stakeholders to identify project scope, objectives, and deliverables, while managing project lifecycles and timelines.

   • Track and report project progress using standardized dashboards and key performance indicators (KPIs).

• SLA and KPI Management:

   • Ensure all projects meet contractual service level agreement (SLA) obligations and internal performance standards.

   • Conduct root cause analyses for SLA breaches and implement mitigation strategies to prevent recurrence.

• Customer Relationship Management:

   • Act as the primary liaison for customers on project-related issues, updates, and escalations.

   • Regularly conduct project reviews and feedback sessions with clients to enhance satisfaction and retention.

• Operational Efficiency:

   • Monitor service delivery metrics and take corrective/preventive actions as needed.

• Resource Management:

   • Assign, manage, and oversee project-specific team resources, ensuring optimal utilization and alignment with project goals.

   • Foster team engagement, collaboration, and motivation to maintain a high-performance culture.

   • Identify training needs and coordinate professional development opportunities to enhance team skills and capabilities.

   • Develop succession plans and career paths for team members to align with organizational goals.

   • Ensure timely onboarding and proper allocation of new resources for projects.

• Risk and Issue Management:

   • Maintain a risk register for projects, proactively identifying and addressing potential risks.

   • Facilitate rapid escalation and resolution for critical project issues.

• Change and Transformation Management:

   • Manage project scope changes through structured change control processes.

   • Communicate and align stakeholders on transformation initiatives and ensure proper documentation.

• Governance and Compliance for Projects:

   • Establish and monitor governance frameworks for effective project delivery.

   • Ensure compliance with legal, regulatory, and organizational standards on a per-project basis.

• Delivery Financial Management:

   • Responsible for completing billing processes promptly, adhering to scheduled billing cycles.

   • Develop and track project budgets, billing, and financial forecasts.

   • Maintain financial dashboards to monitor project profitability and cost-effectiveness.

   • Conduct variance analysis between planned and actual financial outcomes for each project.

1. Education: Bachelor's degree in IT, Project Management, or a related field.">

Required Skills and Qualifications:

• Certifications: PMP, PRINCE2, ITIL, or Agile certifications are required.">

   • Greater than 8 years of experience in Service delivery in EUC, Networking, and similar roles in IT Managed Services.

   • Proven experience in managing projectized environments, IT service delivery, and people management.

   • Demonstrated success in leading and developing diverse teams.

Leading a global team focused on delivering business value.

Developing your leadership and technical skills through regular coaching and training programs.

Enjoying flexible working arrangements, including remote work options.

Staying up-to-date with industry trends through continuous learning opportunities.

Collaborating with talented professionals who share your passion for innovation and excellence.

Contributing to the growth and success of our organization through your role.

Driving business growth through strategic partnerships and collaborations.

Creating a positive and inclusive work environment that fosters diversity, equity, and inclusion.

Promoting sustainable practices and reducing environmental impact within our operations.

Ensuring that our technology solutions support the United Nations Sustainable Development Goals.

Engaging with our communities through volunteerism and social responsibility initiatives.