
Executive Operations Professional
1 day ago
This role involves overseeing daily inbound and outbound operations at a service center.
The ideal candidate will have experience in managing logistics processes, supervising staff, and ensuring timely deliveries.
We are seeking a skilled professional with strong analytical skills to analyze load patterns and plan pick-up and delivery routes.
The Operations Manager will be responsible for monitoring key performance indicators (KPIs), implementing operational improvements, and ensuring regulatory compliance.
Familiarity with Standard Operating Procedures (SOPs) is highly desirable.
A bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field is required. Relevant certifications in logistics or operations management are a plus.
Minimum 6 years of experience in ground operations, logistics, or supply chain management, with at least 3 years in a supervisory or leadership role, is required.
Key responsibilities include:
- Supervising daily inbound and outbound DP/Etail/NTL operations at the Service Centre.
- Analyzing load patterns on a periodic basis to plan pick-up and delivery routes for first and last mile connectivity to customers.
- Monitoring daily loads and planning delivery and pick-up schedules accordingly.
- Ensuring safe, timely, and profitable delivery of shipments to customers and working towards reduction of instances of undelivered shipments, RTO instances, etc.
- Monitoring regulatory paperwork (e-waybill etc.) for completeness and accuracy. Ensuring coordination with origin/customer in case of incomplete paperwork.
- Ensuring availability of sufficient vehicles for inbound / outbound operations.
- Ensuring safe handling of all shipments and reporting any damaged cases to the origin/hub.
- Overseeing the work of supervisors to ensure adherence to operational workflows and standard operating procedures (SOPs).
- Handling all exception cases On a daily basis checking on the exceptions of the previous day and ensuring follow up for closure/resolution of the same.
- Ensuring smooth conduct of all operation support activities as per defined timelines and requirements in terms of mail reverts and handling of all exception cases e.g. regulatory issues, priority/urgent shipment connections, etc.
- Monitoring attendance and leaves for the staff on a daily basis and planning operations accordingly.
- Conducting daily staff briefings, including communication regarding any operational changes, route changes, etc.
- Monitoring performance of service centre and ensuring conduct of trainings for regular staff, PDAs, etc. in line with the training programmes designed centrally.
- Generating and maintaining MIS related to the PDA/MPC billing.
About Us
We deliver trust, precision, and excellence at our company. We empower commerce by reaching over 56,000+ locations across India and connecting to 220+ countries through our global network.
Join us and be part of a team that values growth, well-being, and long-term success.
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