Oracle HCM Technical Consultant

2 months ago


Hyderabad, Telangana, India Oracle Full time

Job Summary


As a Senior Software Engineer at Oracle, you will serve as the technical interface to customers for the resolution of problems related to the use of Oracle HCM products. The ideal candidate will have a deep understanding of all Oracle products and in-depth knowledge of several products and/or platforms. Additionally, they should be highly experienced in multiple platforms and able to complete assigned duties with minimal direction from management.


Key Responsibilities



  • Provide a delightful customer experience with every customer contact, ensuring the professional handling of every issue
  • Provide telephone and email support to internal and external customers
  • Perform efficient incident management while maintaining metric quotas
  • Understand and assess customer-reported issues to determine prioritization
  • Serve as an internal knowledge resource for other members of the HCM team
  • Utilize knowledge of technologies to make solution recommendations
  • Analyze and validate issues transferred to R&D and offer suggestions on fixes as needed
  • Act as a liaison between customers, R&D, Production, Consultants, and QA, etc.
  • Manage and ensure documentation of assigned incidents, including internal and external communications
  • Learn, understand, maintain and contribute to internal support processes
  • Analyze, develop, and improve internal processes
  • Maintain strong adherence to Service Level Agreements
  • Participate in special projects, as assigned

About Oracle


Oracle is a global technology company that provides innovative solutions to help businesses succeed. We believe in creating a culture that celebrates and values diverse insights and perspectives, and we offer a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability.


Equal Opportunity Employer


Oracle is an Equal Employment Opportunity Employer and welcomes applications from candidates of all backgrounds. We believe that innovation starts with diversity and inclusion, and we are committed to creating a workforce where all individuals can do their best work.


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