Senior Technical Consultant

1 month ago

Hyderabad, Telangana, India Oracle Full time
Job Summary

We are seeking a highly skilled and experienced Senior Technical Consultant to join our team at Oracle.

Key Responsibilities
  • Provide technical support and guidance to customers on the use of Oracle Fusion ERP Suite of HCM products.
  • Solve and resolve complex techno-functional problems, track-incidence, diagnosis, replication, fix, and resolution of complicated and critical cases.
  • Work directly with Customers for Advising on complex use of Oracle products, Resolving highly complex and mission-critical issues, Manage highly sophisticated and critical customer issues.
  • Serve as Situation Manager on highly sensitive issues, Consult with Management in directing resolution of critical customer situations.
Requirements
  • Must Have Skills
    • 10+ years of experience in Implementation, support, or upgrade of SaaS HCM suite of products with at least 1 implementation experience on SaaS HCM Products – Core HR, Absence, Benefits, Extracts, HDL Loader, Workflow, BI Publisher and knowledge on Oracle Integration Cloud.
    • Experience in Release / Oracle Core HR, Absence, Benefits, and Payroll Has real-time hands-on functional/product and/or technical experience; and/or worked with L1/L2/L3 level support; and/or have equivalent knowledge.
    • Ability to relate the product functionality to business processes, and thus offer implementation advice to customers on how to meet their various business scenarios.
    • Should have the ability to read and decipher software Log and Trace files, as well as the ability to act upon the finding to determine a problem resolution.
  • Nice to Have Skills
    • 6 to 12 years of experience in Implementation, support or upgrade of Oracle SaaS HCM Suite.
    • Hands-on Configuration experience on at least three or more tools– HCM Extracts HCM Data Loader (HDL) Payroll Batch Loader (PBL) Workflow BI Publisher Fast Formula Personalization PL/SQL.
    • Should have good knowledge on Fusion Cloud architecture, setup manager and activities.
    • Knowledge of FBDI and OTBI reports development Knowledge of external data integration services to load data into Oracle Fusion Applications from external sources, such as legacy systems and third-party applications or EPM Suite of applications.
  • Others
    • Exhibit effective analytical skills & organizational skills Good command over spoken & written English Interact directly with customers, follows through on all assignments and takes ownership of customer issues.
    • Seeks innovative ways to improve the process of delivering solutions to customers Strong written and verbal English communication skills; multi-lingual a plus Strong learning orientation so you keep abreast of the emerging business models/processes, applications product solutions, product features, technology features – and use this learning to deliver value to customers on a daily basis.
    • Must have very good communication skills, Must be a team player, willing to learn new technologies and work in rotational shifts.

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