High-Performance Leader

1 week ago


Gurgaon, Haryana, India Aman Malik (Proprietor Of Kalp Solutions) Full time
Drive Business Growth as a High-Performance Leader

Aman Malik (Proprietor Of Kalp Solutions) seeks a seasoned professional to fill the position of a High-Performance Leader. As a key member of our sales team, you will be responsible for driving business growth by leading and managing a high-performing team handling US based clients/customers. Your primary objective will be to drive team performance to meet and exceed business objectives.

Key Accountabilities:

* Develop and implement strategic plans to increase sales conversions and improve recovery rates in collections.
* Lead, mentor, and motivate a team of sales/collections representatives handling US based clients/customers.
* Monitor team performance and provide coaching and training to enhance the team's effectiveness and efficiency.
* Analyze call reports, team metrics, and business trends to identify areas of improvement and implement strategies to address them.
* Conduct regular team meetings, performance reviews, and feedback sessions to ensure team members are meeting their objectives.
* Ensure compliance with company policies, quality standards, and regulatory guidelines.
* Handle escalations and resolve customer/client issues effectively through collaboration with management.
* Collaborate with management to drive process improvements and operational excellence.

Requirements:

* Experience: Minimum 2-5 years of experience in US Sales or US Collections with at least 1 year in a Team Leader role.
* Process Knowledge: Hands-on experience in handling outbound/inbound sales or debt recovery processes for the US market.
* Leadership Skills: Proven ability to lead, train, and motivate a team in a high-pressure environment.
* Communication Skills: Excellent verbal and written English communication with a strong customer-centric approach.
* Target-Oriented: Strong ability to drive sales/collections performance and meet KPIs.
* Analytical Skills: Ability to analyze data, create reports, and implement improvement strategies.
* Tech-Savvy: Familiarity with CRM tools, dialers, and reporting software.

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