
Unified Communications Specialist
7 hours ago
This is a dynamic opportunity for an expert in contact center deployments, IVR scripting, and Cisco Unified Communications solutions. As a Unified Communications Specialist, you will be responsible for designing, deploying, and supporting complex communication systems.
- Key Responsibilities:
- Design and deploy unified communications solutions, including Cisco UCCE and CUCM-based contact centers.
- Develop and implement IVR self-service scripts using Cisco and third-party platforms.
- Integrate Nuance TTS and STT functionality for enhanced IVR experiences.
- Configure and troubleshoot Cisco Cube, VoIP gateways, SIP and ISDN trunks, and dial-peers.
- Manage operational aspects, including incident, change, and problem management.
- Capture customer call flow requirements and develop sophisticated call routing scripts.
- Execute upgrades, patch management, health checks, and performance tuning.
- Support integration efforts with CRM, workforce management systems, and third-party business applications.
- Conduct root cause analysis and resolve outages, circuit issues, and platform disruptions.
- Document and maintain detailed network, system, and operational records.
- Train and guide clients/end users on feature adoption and solution usage.
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