Experience Associate

19 hours ago

Belgaum, Karnataka, India beBeeSupport Full time ₹ 36,00,000 - ₹ 48,00,000
Job Title:

Customer Experience Associate

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About the Role:

The Customer Experience Associate is a vital position in our team, responsible for providing exceptional support to our users. This role involves handling customer inquiries through various channels, assisting with bookings and cancellations, and resolving any issues that may arise.

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Key Responsibilities:

  • Respond to customer queries in a prompt and clear manner.
  • Assist users with bookings, cancellations, and refunds.
  • Liaise with internal teams to resolve guest concerns.
  • Keep a record of guest interactions and feedback.
  • Maintain a friendly and helpful tone across all communication.
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Requirements:

  • Freshers are welcome to apply for this entry-level position.
  • Excellent written and verbal communication skills in English.
  • Comfortable using CRM tools, spreadsheets, and multitasking.
  • Willing to work rotational shifts, including weekends or holidays as needed.
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What We Offer:

  • Be part of a fast-growing travel-tech startup with global ambitions.
  • Work closely with passionate founders and a small, energetic team.
  • A culture that values ownership, creativity, and learning.
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Join Our Team:

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