Unix/Oracle Production Support Specialist

2 months ago


Chennai, India Teamware Solutions ( A division of Quantum Leap Co Full time

Job Summary

We are seeking a highly skilled Oracle and Unix engineer to join our team at Teamware Solutions (A division of Quantum Leap Co). The ideal candidate will have a strong foundation in Oracle and Unix, and a solid understanding of DevOps tools and ITIL processes.

Key Responsibilities

Production Support

  • Monitor and troubleshoot critical applications and systems.
  • Respond to incidents and resolve issues promptly and efficiently.
  • Perform routine maintenance tasks, including backups, patches, and upgrades.
  • Implement and maintain automated solutions to improve operational efficiency.

Problem Solving

  • Analyze system logs and performance metrics to identify and resolve root causes of issues.
  • Collaborate with development teams to troubleshoot application-related problems.
  • Implement effective problem-solving techniques and workarounds.

Incident Management

  • Manage incidents according to ITIL best practices.
  • Document incident details, resolutions, and lessons learned.
  • Escalate critical issues to appropriate teams as needed.

Change Management

  • Participate in change management processes to ensure smooth implementation of changes.
  • Assess the impact of changes on production systems.
  • Coordinate with various teams to minimize downtime during deployments.

Shift Work and On-Call Support

  • Be willing to work flexible hours, including shifts and on-call support, as required.

Required Skills and Experience

  • Technical Skills:
  • Strong proficiency in Unix/Linux operating systems.
  • In-depth knowledge of SQL and Oracle databases.
  • Experience with Unix scripting (shell, Perl, Python).
  • Familiarity with DevOps tools (e.g., Ansible, Jenkins, Puppet).
  • Understanding of ITIL processes.
  • Strong problem-solving and analytical skills.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.

Benefits

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and collaborative work environment.
  • The chance to work on challenging and impactful projects.


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