Unix/Oracle Production Support Specialist
2 months ago
Job Summary
We are seeking a highly skilled Oracle and Unix engineer to join our team at Teamware Solutions (A division of Quantum Leap Co). The ideal candidate will have a strong foundation in Oracle and Unix, and a solid understanding of DevOps tools and ITIL processes.
Key Responsibilities
Production Support
- Monitor and troubleshoot critical applications and systems.
- Respond to incidents and resolve issues promptly and efficiently.
- Perform routine maintenance tasks, including backups, patches, and upgrades.
- Implement and maintain automated solutions to improve operational efficiency.
Problem Solving
- Analyze system logs and performance metrics to identify and resolve root causes of issues.
- Collaborate with development teams to troubleshoot application-related problems.
- Implement effective problem-solving techniques and workarounds.
Incident Management
- Manage incidents according to ITIL best practices.
- Document incident details, resolutions, and lessons learned.
- Escalate critical issues to appropriate teams as needed.
Change Management
- Participate in change management processes to ensure smooth implementation of changes.
- Assess the impact of changes on production systems.
- Coordinate with various teams to minimize downtime during deployments.
Shift Work and On-Call Support
- Be willing to work flexible hours, including shifts and on-call support, as required.
Required Skills and Experience
- Technical Skills:
- Strong proficiency in Unix/Linux operating systems.
- In-depth knowledge of SQL and Oracle databases.
- Experience with Unix scripting (shell, Perl, Python).
- Familiarity with DevOps tools (e.g., Ansible, Jenkins, Puppet).
- Understanding of ITIL processes.
- Strong problem-solving and analytical skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
Benefits
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and collaborative work environment.
- The chance to work on challenging and impactful projects.
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