Unix/Oracle Production Support Engineer

2 months ago

Chennai, India Teamware Solutions ( A division of Quantum Leap Co Full time

Good to Have :

- Devops Tools / Autosys/ Service Now / Dynatrace.

- Good Knowledge on Unix and Oracle, PL/SQL.

- ITIL Process knowledge.

- Ability to work in shifts and flexible hours on holidays and weekends in exigency situations.

- Self-motivated, with strong ability to work both independently and with the team.

- Strong Analytical skills.

Preferred to have :

- ITIL Certification.

- Prior Knowledge on Application Production Support.

- Knowledge on Payment and Finance domain applications.

Job Description :


We are seeking a highly skilled Unix/Oracle Production Support Engineer to join our team. The ideal candidate will have a strong foundation in Unix, SQL, and Oracle, and a solid understanding of DevOps tools and ITIL processes.


Key Responsibilities :


Production Support :


- Monitor and troubleshoot critical applications and systems.


- Respond to incidents and resolve issues promptly and efficiently.


- Perform routine maintenance tasks, including backups, patches, and upgrades.


- Implement and maintain automated solutions to improve operational efficiency.


Problem Solving :


- Analyze system logs and performance metrics to identify and resolve root causes of issues.


- Collaborate with development teams to troubleshoot application-related problems.


- Implement effective problem-solving techniques and workarounds.


Incident Management :


- Manage incidents according to ITIL best practices.


- Document incident details, resolutions, and lessons learned.


- Escalate critical issues to appropriate teams as needed.


Change Management :


- Participate in change management processes to ensure smooth implementation of changes.


- Assess the impact of changes on production systems.


- Coordinate with various teams to minimize downtime during deployments.


Shift Work and On-Call Support :


- Willingness to work flexible hours, including shifts and on-call support, as required.


Required Skills and Experience :


Technical Skills :


- Strong proficiency in Unix/Linux operating systems.


- In-depth knowledge of SQL and Oracle databases.


- Experience with Unix scripting (shell, Perl, Python).


- Familiarity with DevOps tools (e.g., Ansible, Jenkins, Puppet).


- Understanding of ITIL processes.


- Strong problem-solving and analytical skills.


- Excellent communication and interpersonal skills.


- Ability to work independently and as part of a team.


- ITIL Certification Prior experience in application production support Knowledge of Payment and Finance domain applications


Benefits :


- Competitive salary and benefits package


- Opportunities for professional growth and development


- A dynamic and collaborative work environment


- The chance to work on challenging and impactful projects

(ref:hirist.tech)

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