Technical Support Specialist

3 days ago

Bengaluru, Karnataka, India beBeeTechnical Full time ₹ 1,50,000 - ₹ 28,00,000
Job Title:

Technical Support Specialist



Job Description

This role is a key position for providing high-quality technical support to customers. The Technical Support Specialist will work closely with various teams to ensure seamless execution of projects and maintenance tasks.



Required Skills and Qualifications
  • Communication Skills: Excellent written and verbal communication skills are required to effectively interact with customers, colleagues, and other stakeholders.
  • Problem-Solving Skills: Strong analytical and problem-solving skills are necessary to resolve complex technical issues in a timely manner.
  • Technical Expertise: Comprehensive knowledge of business systems technologies, including Microsoft OS (Client and Server), Microsoft Office, and web-based applications/interfaces.
  • Project Management: Ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines.
  • Certification: Required certification on logger for NICE, Verint, Avaya Loggers, WFM, WFO.


Benefits

This role offers a range of benefits, including:

  • Competitive Salary: A competitive salary package that reflects your experience and qualifications.
  • Ongoing Training and Development: Opportunities for ongoing training and development to enhance your skills and expertise.
  • Collaborative Work Environment: A collaborative and supportive work environment that fosters teamwork and innovation.


Others

The ideal candidate will have:

  • 8+ years of Implementation & Support Experience working various loggers.
  • Proven Expertise with NICE, Verint, Avaya, Engage, WFO, AWFO, WFM etc.
  • Comprehensive Knowledge of technologies found commonly in a Contact Center environment.

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