
Placing and Billing Team Lead
1 week ago
Operations Manager Placing and Billing
Job Description:The Operations Manager Placing and Billing is responsible for managing the operational activities of our business unit. This includes ensuring that all operational activities are delivered to the agreed service level agreement.
- Contribute to the creation of the short and long-term Business Unit (BU) strategy in collaboration with relevant stakeholders and execute agreed strategies.
- Ensure operational activities are delivered per the agreed service level agreement.
- Manage workflow, handle escalations, proactively engage resources to address issues and effectively delegate workload across the leadership team.
- Deliver and contribute assigned operational programs, projects and/or services which are of significance to the BU.
- Align with the Simplify, Grow, Transform organizational strategy to deliver continual improvement in areas such as risk, compliance, quality, and productivity.
- Build and foster high-quality relationships with internal / external stakeholders.
- Proactive approach to identifying stakeholder needs, as well as discussing, developing, and delivering potential solutions.
- Ensure team adheres to compliance / statutory requirements and operates within the guidelines of internal & external regulators.
- Collaborate with other teams to improve client satisfaction.
- Proactive review of process risks and ensure adequate controls are in place.
- Develops effective succession planning for oneself and all critical roles within the team.
- Develops line managers through coaching and teambuilding while serving as an escalation point for operational issues and complaints.
- Work with Human Resources to manage talent recruitment, development and retention requirements for the business unit.
- Conduct periodic and annual performance reviews for all direct reports.
- Build and develop inclusive & diverse teams.
- Focusing on Clients
- Working in Teams
- Driving Excellence
- Fostering Innovation
- Influencing Stakeholders
- Developing Talent
- Adapting to Change
- Any Graduate or Postgraduate
Knowledge/Experience:
- Proven track record of providing excellent levels of client service across varied processes & stakeholders.
- Knowledge and experience in organizational effectiveness and operations management, including the implementation of best practices.
- Preferably experienced in conducting transitions / knowledge transfer activities.
- Broad operations expertise which encompasses coordinating with diverse logistical functions such as Operations, IT, Compliance, and Enterprise Risk Management.
- Technology proficient with prior experience in RPA/NON-RPA automation, Process/Solution design & business development/transformation preferred.
- Critical thought process, analytical & strategic skills.
- Demonstrated leadership and vision in managing teams and major projects or initiatives.
- Excellent interpersonal skills and a collaborative management style.
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