Enterprise Database Systems Specialist

2 days ago

Amrāvati, Maharashtra, India beBeeApplication Full time ₹ 1,80,00,000 - ₹ 2,10,00,000
Application Support Professional

We are seeking a highly skilled and proactive Application Support Engineer to join our global support team. The ideal candidate will have a strong technical background, excellent problem-solving skills, and the ability to work effectively during off-hours and in a rotational shift model.

The selected professional will be responsible for monitoring, incident response, and issue resolution of enterprise-grade systems including IBM Sterling B2B, UiPath RPA bots, and various cloud-native database platforms (AWS RDS, Aurora PostgreSQL, DynamoDB, GCP BigQuery, etc.).

Key Responsibilities:

  • Production Support & Incident Management
    • Monitor and manage support tickets via JIRA and email.
    • Troubleshoot and resolve issues across:
    • IBM Sterling B2B integrations and translation services
    • UiPath RPA workflows and orchestrations
    • Database systems: SQL Server, Aurora PostgreSQL, MySQL, DynamoDB, and BigQuery
    • Meet defined SLAs for incident response and resolution (e.g., 15-min response, 1-hour resolution).

System Monitoring & Maintenance

  • Perform regular health checks and performance monitoring of applications, integrations, and databases.
  • Assist with deployment validations, patch installations, and performance tuning as needed.
  • Proactively escalate critical issues per escalation protocols.

Shift & Availability

  • Provide support coverage 4 days a week in rotational shifts, including off-hours and weekends as required.

Documentation & Knowledge Sharing

  • Maintain accurate and up-to-date incident logs.
  • Create and update knowledge base articles, SOPs, and troubleshooting documentation.
  • Contribute to knowledge transfer and onboarding of new team members.

Compliance & Security

  • Ensure all activities comply with organizational and customer security standards (HIPAA, GDPR, ISO 27001).
  • Follow access and onboarding policies based on client environment guidelines.

Required Qualifications:

  • Technical Expertise:
    • IBM Sterling B2B: In-depth experience in supporting and troubleshooting B2B integrations and translation flows.
    • UiPath (RPA): Strong hands-on knowledge of bot monitoring, error handling, and RPA job management.
    • Cloud & Databases:
    • Solid experience with AWS RDS, Aurora PostgreSQL, SQL Server, DynamoDB
    • Exposure to MySQL and GCP BigQuery is a strong plus.

Soft Skills:

  • Strong analytical thinking
  • Excellent communication skills
  • Ability to work independently with minimal supervision

Preferred Experience:

  • 5–10 years of experience in production application support roles
  • Experience in multi-technology environments, with the ability to triage and resolve cross-platform issues efficiently
  • Familiarity with cloud-native monitoring and alerting tools is an advantage

What We Offer:

  • Exposure to cutting-edge cloud and automation technologies
  • Opportunity to work with global teams and enterprise clients
  • Rotational flexibility and work-life balance initiatives
  • Supportive environment for continuous learning and upskilling

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