Highly Motivated Support Engineer for Distributed Systems

4 weeks ago


Bengaluru, Karnataka, India myGwork Full time

At myGwork, we are passionate about enabling the growth of small businesses by removing a critical barrier - access to capital. We want to do so by delivering a differentiated and superior customer experience to let small businesses focus on their trade rather than worrying about capital.

This is an excellent opportunity to leverage your communication, technical, and problem-solving skills to impact millions of customers around the world as a dynamic and motivated Support Engineer. You will have the opportunity to develop your career while supporting lending services, platforms, and our unique Activate Caring culture.

About the Role

The primary responsibilities of this role include onboarding 3P Partners, supporting 3P partner requests, troubleshooting, diagnosing and fixing production software issues, developing tools, automation and monitoring solutions, performing software maintenance and configuration, implementing fixes for internally developed code (JAVA and Ruby with Rails), updating, tracking and resolving technical challenges and improving operational excellence and readiness of the systems.

Key Job Functions:

  • Onboard 3P partners and support partner requests
  • Provide support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features and services
  • Work on operations and maintenance driven coding projects, primarily in Ruby, Rails, Java, Python, or shell scripts, AWS, web technologies projects
  • Software deployment support in staging and production environments
  • Develop tools to aid operations and maintenance
  • System and Support status reporting
  • Customer notification and workflow coordination and follow-up to maintain service level agreements
  • Work with support team for handing-off or taking over active support issues and creating a team specific knowledge base and skill set

BASIC QUALIFICATIONS:

  • Experience troubleshooting and debugging technical systems
  • 3+ years of software development, or and technical support experience
  • Experience scripting in modern program languages
  • Experience troubleshooting and debugging technical systems
  • Experience in agile/scrum or related collaborative workflow
  • Experience troubleshooting and documenting findings

PREFERRED QUALIFICATIONS:

  • Experience analyzing and troubleshooting RESTful web API calls
  • Knowledge of distributed applications/enterprise applications
  • Knowledge of UNIX/Linux operating system
  • Experience analyzing and troubleshooting RESTful web API calls

We estimate the salary for this role to be approximately $120,000 per year, based on industry standards and the location of the job.



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