Music Support Engineer for Distributed Systems
15 hours ago
Are you passionate about building seamless music experiences for millions of customers? We are seeking a skilled Music Support Engineer to join our agile team at Amazon Music, where ideas come to life. As a member of our team, you will play a key role in onboarding technical and operational tasks from Engineering to Support, providing infrastructure support for system issues, and working on operations-driven coding projects in Java, Perl, or shell scripts.
About the Role
- Lead onboarding of technical and operational tasks from Engineering team to Support team
- Provide Infrastructure support for incoming system issues, including troubleshooting tasks covering multiple products, features, and services
- Work on operations and maintenance driven coding projects in Java, Perl, or shell scripts, and AWS technologies
- Support software deployment in staging and production environments
- Develop tools to aid operations and maintenance
- System and Support status reporting
- Ownership of two or more Digital products or components
- Customer notification and workflow coordination and follow-up to maintain service level agreements
Requirements
- 2+ years of software development, or 2+ years of technical support experience
- Experience troubleshooting and debugging technical systems
- Experience in Unix
- Experience scripting in modern programming languages
- B.E. or B.S in Computer Science or a related field
- Sound knowledge in Java programming
Preferred Qualifications
- Knowledge of web services, distributed systems, and web application development
- Experience troubleshooting & maintaining hardware & software RAID
- Experience with REST web services, XML, JSON
- Experience working with REST API based services
Compensation
We offer an estimated salary range of $120,000 - $180,000 per year, depending on location and experience. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.
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