Customer Experience Strategist

2 days ago

Udaipur, Rajasthan, India beBeeExperience Full time ₹ 60,00,000 - ₹ 1,00,00,000
Job Description

We are seeking a Customer Experience Strategist to lead key initiatives in our fast-growing e-commerce environment. This role will strengthen leadership within the customer service team, manage high-priority customer escalations, and shape the customer support technology roadmap to improve both customer and agent experience.

The ideal candidate will have a proven ability to drive customer satisfaction, reduce churn, and build long-term improvements in customer support processes. They will be responsible for managing a large customer service operations team spread across multiple locations, ensuring smooth handling of complex issues that go beyond frontline support.

Required Skills and Qualifications
  • Customer-first mindset with 12+ years of experience in customer service/operations/program management in an e-commerce environment, including 4–5 years in senior leadership.
  • Strategic thinking, problem solving & execution ownership. Proven ability to lead large, complex programs and deliver measurable outcomes.
  • Strong communication skills, with the ability to dive deep into multi-functional business processes and collaborate with cross-functional teams.
Benefits

This is a strategic leadership position that requires close collaboration with cross-functional teams and regular engagement with senior leadership. The right person will thrive in a fast-paced, dynamic e-commerce environment and operate with a founder's mindset, taking full ownership of challenges and driving accountability and outcomes.

About Us

We're building an ecosystem of digital products and services that power everyday life across the Middle East—fast, scalable, and deeply customer-centric. Our mission is to deliver to every door every day. We want to redefine what technology can do in this region, and we're looking for a Customer Experience Strategist who can help us move even faster.

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