Medical Coding Operations Director

4 weeks ago


Hyderabad, Telangana, India UnitedHealth Group Full time

At UnitedHealth Group, we're committed to helping people live healthier lives and making the health system work better for everyone. As a Medical Coding Operations Director, you'll play a critical role in delivering care and improving health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best.

Key Responsibilities:

  • Maintain business relationships with multiple stakeholders to ensure seamless Medical coding operations
  • Drive transformation through best-in-class practices within current teams to develop World-class operations
  • Work with transition managers to migrate work from onshore locations to the Hyderabad site
  • Lead operational and people issues for the site as an independent Ops leader
  • Conduct Operational Business Reviews with onshore counterparts and management team internally
  • Coordinate site and country-wide issues with the Business Span Lead
  • Foster/maintain a collaborative relationship with internal and external customers to ensure smooth relations and profitability
  • Assist in building, reviewing, and adhering to the annual business plan and forecasts
  • Control costs and increase profitability via productivity and quality gains
  • Ensure the Production Team and Supervisors continually improve their performance and meet Service Level Agreements/Performance goals
  • Guarantee employee satisfaction is at acceptable levels
  • Produce annual business plans, including operating budgets
  • Negotiate solutions, resolve conflicts, and anticipate/handle critical situations
  • Develop, motivate, and retain employees and challenge the team to set ambitious goals
  • Provide regular performance feedback and give frequent formal and informal coaching sessions
  • Manage and own country-level P&L for respective Business Areas

Requirements:

  • College Graduate
  • 15+ Years of Experience - large scale operations in Clinical investigation or Clinical Case review or Optum Rx or RCM or Risk adjustment coding or Provider coding
  • Extensive experience in interactions with Clients / Onshore teams
  • Hands-on experience in managing P/L for the Process
  • Handled Min Span of FTE's and above
  • Proven excellent communication skills, relationship building, and interpersonal skills
  • Proven excellent organizational skills and ability to prioritize and multi-task
  • Demonstrable ability to successfully supervise and lead others
  • Ability to work collaboratively with sub-ordinates, peers, and senior management
  • Proven track record of sound business judgment and experience of change management
  • Flexible for Shifts
  • Open to Travel

Preferred Qualifications:

  • MBA from a reputed institute
  • Six Sigma / Lean Sigma certification
  • Hands-on work experience of US Healthcare Industry-HCC or Provider Coding


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