Medical Coding Operations Director

4 weeks ago

Hyderabad, Telangana, India UnitedHealth Group Full time

About the Role:

UnitedHealth Group is seeking a highly skilled Medical Coding Operations Director to join our team. As a key member of our operations team, you will be responsible for leading the development and implementation of best-in-class medical coding practices within our organization.

Key Responsibilities:

  • Maintain business relationships with multiple stakeholders to ensure seamless medical coding operations.
  • Drive transformation through the adoption of best-in-class practices within current teams to develop world-class operations.
  • Work with transition managers to ensure a seamless migration of work from onshore locations to our Hyderabad site.
  • Lead as an independent operations leader to take care of all operational and people issues for the site.
  • Conduct operational business reviews with onshore counterparts and management team internally.
  • Coordinate site and country-wide issues with the business span lead.
  • Foster and maintain a collaborative relationship with internal and external customers to ensure smooth relations and profitability.
  • Assist in building, reviewing, and adhering to the annual business plan and forecasts.
  • Control costs and increase profitability through productivity and quality gains.
  • Ensure the production team and supervisors continually improve their performance and meet service level agreements/performance goals.
  • Guarantee employee satisfaction is at acceptable levels.
  • Produce annual business plans, including operating budgets.
  • Negotiate solutions, resolve conflicts, and anticipate/handle critical situations.
  • Develop, motivate, and retain employees and challenge the team to set ambitious goals.
  • Provide regular performance feedback and give frequent formal and informal coaching sessions.
  • Manage and own country-level P&L for respective business areas.

Requirements:

  • College graduate with 15+ years of experience in large-scale operations in clinical investigation or clinical case review or Optum Rx or RCM or risk adjustment coding or provider coding.
  • Extensive experience in interactions with clients/onshore teams.
  • Hands-on experience in managing P&L for the process.
  • Handled a minimum span of FTEs and above.
  • Proven excellent communication skills, relationship building, and interpersonal skills.
  • Proven excellent organizational skills and ability to prioritize and multi-task.
  • Demonstrable ability to successfully supervise and lead others.
  • Ability to work collaboratively with subordinates, peers, and senior management.
  • Proven track record of sound business judgment and experience of change management.
  • Flexible for shifts.
  • Open to travel.

Preferred Qualifications:

  • MBA from a reputable institute.
  • Six Sigma/Lean Sigma certification.
  • Hands-on work experience of US healthcare industry-HCC or provider coding.

About UnitedHealth Group:

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone – of every race, gender, sexuality, age, location, and income – deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.

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