Center Operations Lead
1 day ago
As a seasoned professional in the field of command center operations, we seek an individual with a strong background in incident management and customer communication. Your expertise will be crucial in ensuring seamless resolution of complex issues involving multiple technical stacks.
About the RoleThe ideal candidate will have at least 4-8 years of experience in a similar capacity, with a proven track record of successful incident response and coordination. They will be responsible for monitoring real-time performance metrics, making adjustments as needed to optimize phone queues, and generating staffing schedules aligned with forecasted call volumes and operational objectives.
Responsibilities- Coordinate incident response efforts, ensuring effective communication with stakeholders and timely resolution of complex issues.
- Monitor and analyze real-time performance data to identify trends and areas for improvement.
- Develop and implement strategies to optimize phone queue performance and ensure smooth operation of the command center.
- Generate accurate staffing schedules based on forecasted call volumes and operational requirements.
To succeed in this role, you will need:
- A minimum of 4-8 years of experience in command center operations or a related field.
- Proven expertise in incident management, customer communication, and team coordination.
- Strong analytical skills, with the ability to interpret complex data and develop actionable insights.
- Excellent problem-solving skills, with the ability to think critically and make sound decisions under pressure.
- Effective communication and interpersonal skills, with the ability to work collaboratively with cross-functional teams.
As a valued member of our team, you can expect:
- A competitive salary range of ₹12,00,000 - ₹15,00,000 per annum, depending on your level of experience and qualifications.
- A comprehensive benefits package, including health insurance, retirement planning, and paid time off.
- Ongoing training and development opportunities to help you grow and advance in your career.
- A dynamic and supportive work environment, with a focus on teamwork and collaboration.
-
Security Operations Center Team Lead
5 days ago
Pune, Maharashtra, India Peoplefy Full timeAre you a skilled security professional looking for a challenging role?We are seeking an experienced SOC Specialist to join our team at Peoplefy, a leading product-based MNC in Kharadi, Pune.The successful candidate will be responsible for leading the Security Operations Center (SOC) team and overseeing the implementation of SIEM tools such as Splunk, Azure...
-
Electrical Design Engineer
4 weeks ago
Pune, Maharashtra, India Nxtra by Airtel Full timeJob TitleElectrical Design Engineer (Data Center & Support Data Center Operations)Nxtra by Airtel seeks a skilled Electrical Design Engineer to join its team. The ideal candidate will have expertise in designing electrical systems, particularly in Data Center & Support Data Center Operations.Key ResponsibilitiesDesign electrical systems to avoid problems and...
-
Global Security Operations Center Team Leader
2 weeks ago
Pune, Maharashtra, India ARA Resources Pvt. Ltd. Full timeAbout ARA Resources Pvt. Ltd.We are a global professional services company with leading capabilities in digital, cloud, and security. Our company combines unmatched experience and specialized skills across more than 40 industries, offering Strategy and Consulting, Technology and Operations Services, all powered by the world's largest network of Advanced...
-
Chief Security Operations Center Manager
1 week ago
Pune, Maharashtra, India ARA Resources Pvt. Ltd. Full timeAbout ARA Resources Pvt. Ltd.We are a global professional services company with leading capabilities in digital, cloud, and security solutions. Our organization combines unmatched experience and specialized skills across more than 40 industries to offer Strategy and Consulting, Technology and Operations Services, all powered by the world's largest network of...
-
Global Contact Center Operations Manager
2 weeks ago
Pune, Maharashtra, India Etraveli Group Full timeEtraveli Group is a leading tech solutions and fulfillment capabilities provider for online sales of flights. Our mission is to solve complexity by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond.We operate consumer online travel agency brands like Mytrip, GoToGate & Flight Network and serve...
-
Cybersecurity Operations Lead
2 weeks ago
Pune, Maharashtra, India METROMAKRO Full timeAbout the RoleAs a Cybersecurity Operations Lead at METRO, you will play a critical part in shaping our organization's cybersecurity posture. We are seeking an experienced professional to lead our security operations center (SOC), ensuring the confidentiality, integrity, and availability of our data.ResponsibilitiesConfigure, deploy, maintain, and enhance...
-
Data Center Commissioning Manager Lead
3 weeks ago
Pune, Maharashtra, India Nxtra by Airtel Full timeAbout Nxtra by AirtelNxtra by Airtel is a leading provider of data center services in India and beyond. Our company has grown rapidly, and we are now looking for dynamic professionals to help us drive this business forward.Estimated Salary Range: ₹1,200,000 - ₹1,800,000 per annumJob DescriptionWe are seeking an experienced Commissioning Manager Lead to...
-
Technical Operations Lead
2 weeks ago
Pune, Maharashtra, India Cummins Inc. Full timeCummins Inc. - Technical Operations Lead Job SummaryAt Cummins Inc., we are seeking a highly skilled Technical Operations Lead to join our team. This is a challenging and rewarding role that requires strong leadership, communication, and problem-solving skills.About the Role:The Technical Operations Lead will be responsible for leading a team of Contact...
-
Command Center Operations Specialist
5 days ago
Pune, Maharashtra, India Tata Consultancy Services Full timeAbout UsTata Consultancy Services is a global leader in IT services and consulting, with a strong presence in the Indian market.Job DescriptionWe are seeking a highly skilled Command Center Operations Specialist to join our team in Pune. This role will be responsible for coordinating incident management, customer communication, and overall resolution of...
-
Finance Operations Lead
3 weeks ago
Pune, Maharashtra, India METRO LOGISTICS Full timeCompany OverviewMETRO LOGISTICS, a leading international wholesaler, operates in 31 countries through 661 stores and has a team of 93,000 people globally. The company is actively involved in a further 10 countries through its Food Service Distribution (FSD) business, making it active in a total of 34 countries.METRO LOGISTICS provides IT & Business...
-
Controller for Finance Operations
4 weeks ago
Pune, Maharashtra, India METRO Global Solution Center IN Full timeAbout the RoleWe are seeking a highly skilled Finance Operations Controller to join our team at METRO Global Solution Center IN.Key ResponsibilitiesOversee the complete budgeting and forecasting process, ensuring accurate predictions and informed decision-making.Coordinate input from stakeholders, facilitating seamless communication and collaboration.Prepare...
-
Lead Operations Director
2 weeks ago
Pune, Maharashtra, India IGT Solutions Full timeAbout the Role:We are seeking a highly experienced Lead Operations Director to lead multiple client business operations in a Global Digital BPM Contact Center services environment.The successful candidate will have direct ownership and accountability of strategic and tactical operational direction to the operations team in order to achieve desired business...
-
Operations Team Lead
3 weeks ago
Pune, Maharashtra, India Gallagher Full timeJob DescriptionAbout the RoleThe Team Manager – Operations will be a key member of the Non voice Service Team at Gallagher Service Center LLP, reporting to the Process Manager. This position requires an individual with proven people management skills, service delivery expertise, and knowledge of premiums and claims.Key ResponsibilitiesUnderstand...
-
Pune, Maharashtra, India METROMAKRO Full timeAt METRO, a leading international wholesaler with operations in 31 countries, we are seeking an experienced Cybersecurity Operations Lead to join our team. With a turnover of € billion and a team of 93,000 people globally, we offer a unique opportunity to make a real impact on the company's security posture.Metro operates in a further 10 countries with its...
-
Center Head
2 weeks ago
Pune, Maharashtra, India SG OASIS HR CONSULTANCY PVT LTD Full timeAt SG OASIS HR CONSULTANCY PVT LTD, we are seeking a highly skilled Center Head to oversee the operations and customer experience of our mall. As a key member of our team, you will be responsible for ensuring a delightful customer experience and quality delivery while achieving the Centre objectives in terms of profitability and revenue maximization.Key...
-
Master Operations Coordinator
4 weeks ago
Pune, Maharashtra, India MASTER MIND CONSULTANCY Full timeThe Master Operations Coordinator plays a vital role in ensuring the efficient and effective operation of the command center. This individual is responsible for planning and managing seating arrangements, coordinating systems, and developing plans to support the organization's operational goals.Key ResponsibilitiesSeating Arrangement Planning: Design and...
-
Strategic Operations Manager
5 days ago
Pune, Maharashtra, India WNS Full timeJob DescriptionWe are seeking a highly experienced and skilled Strategic Operations Manager to join our team at WNS. This role is ideal for individuals with a proven track record of managing contact center operations, leading teams, and driving performance results.About the RoleThis is an exciting opportunity for a seasoned professional to take on a...
-
Senior Data Center Engineering Manager
11 hours ago
Pune, Maharashtra, India Johnson Controls Full timeAbout the JobWe are seeking an exceptional Senior Data Center Engineering Manager to join our team at Johnson Controls.Key Responsibilities:Oversee a team of engineers and delivery managers to independently execute all domain data center projects, facilitating seamless transitions across all scopes and supporting the operations team during FAT/SAT related to...
-
Pune, Maharashtra, India Oracle Full timeWe are seeking a highly skilled and experienced Data Center Technician to join our Oracle Cloud data center team.This is a critical role that requires a strong understanding of cutting-edge data center technologies and the ability to work independently and as part of a team.The successful candidate will be responsible for delivering technical support and...
-
Global Operations Specialist
2 weeks ago
Pune, Maharashtra, India METRO Global Solution Center IN Full timeJob OverviewWe are seeking a highly skilled Global Operations Specialist with expertise in the German language to join our team at METRO Global Solution Center IN.About the RoleThis is an exciting opportunity to work in a dynamic environment where you will be responsible for managing and processing invoices, ensuring timely and accurate completion of tasks....