Command Center Operations Specialist

3 days ago


Pune, Maharashtra, India Tata Consultancy Services Full time
About Us

Tata Consultancy Services is a global leader in IT services and consulting, with a strong presence in the Indian market.

Job Description

We are seeking a highly skilled Command Center Operations Specialist to join our team in Pune. This role will be responsible for coordinating incident management, customer communication, and overall resolution of issues involving multiple technical groups and stakeholders.

Key Responsibilities:
  • Identify potential impacts on business operations and develop strategies to mitigate them.
  • Collaborate with cross-functional teams to gather information, normalize, and correlate data from various sources.
  • Compose and track incident reports to ensure timely resolution.
  • Monitor real-time performance metrics and make adjustments as needed to optimize phone queues and staffing schedules.
Requirements:

To be successful in this role, you will need:

  • 4-8 years of experience in incident management, customer communication, and coordination.
  • A strong understanding of technical groups and their roles in resolving incidents.
  • Excellent communication and problem-solving skills.
  • Ability to work independently and as part of a team.
What We Offer:

In addition to a competitive salary, we offer a range of benefits including:

  • A comprehensive health insurance package.
  • Retirement savings plan.
  • Ongoing training and professional development opportunities.
Salary: ₹1,200,000 - ₹1,800,000 per annum

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