Data Analyst for E-commerce Risk Control

4 days ago

India myGwork Full time

About MyGwork

As a company that values inclusivity, we are committed to creating a welcoming environment for the LGBTQ+ community. Our mission is to provide equal opportunities for all individuals, and we strive to be a leader in diversity and inclusion.

About the Role

We are seeking a highly skilled Data Analyst to join our Registration and Compliance Operations team. The successful candidate will play a critical role in identifying risk patterns and trends in seller registrations, working closely with our Risk Mining Analytics team to ensure seamless resolution to complex cases.

Key Responsibilities:

  • Data Analysis and Investigation: Conduct thorough analysis of data to identify potential risks and trends, and investigate allegations of organized fraud or abuse on and off the Amazon platform.
  • Manual and Automated Tools: Utilize a combination of manual and automated tools to obtain information and report bugs and tool improvement ideas.
  • Risk Mitigation: Take appropriate action to identify and help minimize the risk posed by fraud or abuse patterns and trends.
  • PFD/FD Analysis: Analyze Potentially Falsified Document (PFD) / Falsified Documents (FD) data to confirm account level Modus Operandi (MO).
  • Task Performance: Perform dive-deep into tasks reported through trouble tickets, checking registration history of sellers etc.
  • Seller Queue Management: Perform dive-deep by taking samples of sellers from the queues in case anomalies or unexpected queue spikes are observed.
  • Queue Actions: Take actions on known MOs in the queues, either bulk action or instruct investigators to take manual deny actions.
  • Risk Attribute Flagging: Flag new risk attribute to RM analytics team and suggest changes in SOP if the process requires enhancement to close loop holes for bad actors.

Requirements:

  • English or Chinese language proficiency required.
  • At least 12 months of experience as an Investigator or a similar job.
  • Candidate has not been on any active Coaching Plan/Performance Improvement plan and/or issued with any Written Warnings within the past 12 months.
  • Candidate has consistently met all L3 metrics for the past 4 quarters and has consistently met all L4 metrics for at least the prior 2 quarters.
  • Serves as the primary resource, escalation point and Subject Matter Expert.
  • Self-driven & motivated individual with demonstrated ability to perform well independently and as part of a team.
  • Proficient in data analysis in Microsoft Excel.

Preferred Qualifications:

  • Bachelor's Degree in any quantitative discipline such as Information Systems, Computer Science, Statistics, Operational Research or Engineering.
  • Substantial experience working in Analytics / Business Intelligence environment.
  • Experience in working with databases and SQL in a business environment.
  • Demonstrated use of analytical packages and query languages such as SAS,SPSS and SQL.
  • Prior experience in design and execution of analytical projects.
  • Worked extensively in large scale data bases and data warehouses.
  • Experience in e-commerce / on-line companies in fraud / risk control functions.
  • Coding skills in one of the modern languages Java, Python, Scala, R.
  • Experience with visualization technologies such as Tableau.
  • Experience/knowledge of advanced machine learning techniques such as GBM, random forest, etc.

Estimated Salary Range: $80,000 - $110,000 per year based on location and experience.

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