Help Desk Specialist

3 days ago

Cochin, Kerala, India beBeeAdmin Full time ₹ 9,00,000 - ₹ 14,40,000
Job Title: Help Desk Specialist

We are seeking an experienced system administrator to manage our Zendesk instance and ensure seamless day-to-day operations. This role involves supporting the growth strategy of our organization.

The ideal candidate will have 3+ years of experience in Zendesk administration, with a strong understanding of configuration, support, and maintenance.

Key Responsibilities:

  • Provide operational and administrative support within Zendesk and integrated applications.
  • Identify, install, configure, and maintain applications in Zendesk to support business needs.
  • Work with teams to create specific workflow configurations.
  • Review triggers, automations, views, and macros to ensure outdated items are deactivated or updated.
  • Pull and interpret audit logs for troubleshooting and bug resolution.
  • Create and maintain reports and dashboards to support KPIs and business needs.
  • Define and maintain agent roles per business requirements.
  • Audit agent permissions and ensure access is appropriate.

Skills & Qualifications:

  • 3+ years of experience as a Zendesk System Administrator.
  • Experience with Zendesk Suite apps (Talk, Chat, and Sell) is a plus.
  • Excellent communication and organizational skills with the ability to multitask.
  • Resourceful and creative problem solver.
  • Strong team player able to work with minimal or no supervision.

This role offers opportunities for professional growth and development.

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