Application Packaging Specialist
1 day ago
Job Description:
We are seeking an Application Packaging Specialist to support the preparation, testing and release of software within a customer environment.
This specialist will mainly contribute to the BAU support of the Endpoint environment ensuring the right packaging and delivery approach is used depending on the application.
The main responsibilities include executing the steps of the application packaging process within SLA limits which involve application intake, packaging, technical testing, documentation, deployment and maintenance.
The specialist will resolve incidents and requests related to packages in accordance with the SLA and update the customer and ITSM ticket throughout its lifecycle.
Liaising with change management, customers, application owners and vendors where needed, this specialist will also manage and support customer environments built with Windows client operating systems, Active Directory Group Policy, Microsoft Defender, SoftwareCentral and the Microsoft Intune product family.
Qualifications:
At least four years of experience in preparing applications for deployment on Windows Operating Systems by employing available setup commands/scripting as well as repackaging and customizing setup applications using tooling such as InstallShield, RayPack etc.
Required Skills:
- Thorough knowledge of MSI and MSIX packaging frameworks
- Thorough knowledge of Windows 11 and AD Group Policies
- Intermediate level knowledge of PowerShell Scripting and basic level VB scripting in support of automating application installations
- Operational knowledge of the Microsoft Intune product family including Microsoft Configuration Manager with a focus on application creation/integration and deployment
- Possess excellent troubleshooting and logical reasoning skills
- Experienced in working in an ITIL-based operations environment using ITSM toolsets such as ServiceNow
- Flexible when emergencies occur
- Proficiency in English
About the Role:
As an Application Packaging Specialist you will be responsible for ensuring seamless deployment and maintenance of software applications across customer environments.
Key responsibilities include identifying and resolving application packaging issues, maintaining accurate documentation and supporting day-to-day activities related to the application packaging process.
Responsibilities:
- Ensure the right packaging and delivery approach is used depending on the application
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