Highly Skilled IT Infrastructure Manager

1 week ago


Bengaluru, Karnataka, India Iron Mountain Full time

At Iron Mountain, we strive to provide innovative solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. Our commitment to excellence is reflected in our dedication to preserving invaluable artifacts, extracting more from inventory, and protecting data privacy in socially responsible ways.

We're seeking an exceptional Senior Systems Engineer who will join our team of experts to provide technical support for users of computer applications and hardware. This role involves answering questions regarding system procedures, online transactions, systems status, and downtime procedures. You'll collaborate with network services, software systems engineering, and/or application development to restore service and identify problems. Maintaining a troubleshooting tracking log ensures timely resolution of problems.

This position requires strong analytical skills, as you'll work on issues where analysis of situations or data requires an in-depth knowledge of organizational objectives and processes. Experience in managing and supporting monthly, quarterly, and annual billing cycles critical for the company's financial health is essential.

In this role, you'll be responsible for leading the technical strategy for our underpinning infrastructure, alerting & monitoring, and incident resolution to optimize MTTR targets. Your expertise will be crucial in defining the process of governance with the selected feature set from the platform used for Observability. Additionally, you'll build procedures for infrastructure optimization, performance improvement, and workflow design (or redesign). Improving the reliability, performance, and availability of applications is a key aspect of this position.

The ideal candidate should have a Bachelor's degree in Computer Science or Engineering (4 years) and 10+ years of experience in a similar role. Scrum Master/PMP Certification/Agile SAFe certification is highly desirable. Previous experience as a SRE Engineer in defining log-based metrics, monitors, thresholds for defining Error Budget, Service Level Objectives (SLO), SLI, and creating event dashboards for cloud-native applications is essential.

This role offers a competitive salary range of $120,000 - $180,000 per year, depending on experience, plus comprehensive benefits and opportunities for growth and professional development. If you're passionate about delivering high-quality solutions and committed to excellence, please submit your application for this exciting opportunity.



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