Loan Portfolio Recovery Specialist

3 hours ago

Thiruvananthapuram, Kerala, India beBeeRecovery Full time ₹ 30,00,000 - ₹ 60,00,000

We are seeking a skilled professional to drive recoveries on overdue loans with a focus on Personal Loans, Business Loans, and Auto Loan portfolios.

Key Responsibilities:
  • Contact delinquent customers via calls to follow up on overdue payments.
  • Manage Business/Personal/Auto Loan portfolios across DPD buckets.
  • Offer closure, settlement, or restructuring options aligned with internal policies.
  • Maintain calling discipline and track PTPs, callbacks, and payments.

The successful candidate will engage with customers, negotiate settlements, and ensure account closures while adhering to regulatory and organizational guidelines.

Required Skills and Qualifications:
  • 1–3 years of experience in collections or recoveries, ideally in PL, BL, or Auto loans with Banks/NBFCs/Fintechs/Collection agencies.
  • Prior experience in tele-calling or collections call centers is essential.
  • Strong knowledge of recovery/settlement documentation and processes.
  • Fluency in Hindi and English (knowledge of additional regional languages is beneficial).
Essential Competencies:
  • Customer-centric approach with strong problem-solving skills.
  • Ability to remain calm and effective under pressure.
  • Consistent performance and target-oriented mindset.

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