Admissions and Test Prep Specialist
4 days ago
Job Role: Admissions and Test Prep Specialist
About the Job:
We are looking for an Admissions and Test Prep Specialist to join our team at Manya Princeton Review. The successful candidate will be responsible for providing pre-sales counselling to students regarding Admissions and Test Prep products, as well as educational issues such as country selection and test preparation.
Key Responsibilities:
- Provide pre-sales counselling to students regarding Admissions and Test Prep products
- Counsel students regarding educational issues such as country selection and test preparation
- Manage the sales funnel, including updating enquiries, solving student queries, following up with students, and handling registrations
- Ensure high conversion rates of leads, including telephonic, forwarded, and referrals
- Regularly follow up on old and new leads, attend events and seminars, and organize workshops and information sessions for potential clients
- Gather and collate accurate client information on prescribed enquiry forms from walk-ins and timely update on the portal
- Monitor and follow up on creation of schedules and other mandatory operational tasks at all locations as per the TAT
- Maintain inventory of students' kits and ensure timely issuance as per process
- Be proactive in reviewing information on various courses, colleges, test prep products, application process, deadlines, Visa, travel arrangement, legal requirements, documents, etc. to be able to propose accurately and address questions
- Coordinate with respective teams for product services and seek support for second-level counselling
- Be responsibly proactive in up-selling and cross-selling relevant products
- Support Centre Manager in grievance management
- Ensure efficient and appropriate communication with students related to batch details, timelines, and updates
- Be proactive for self-development initiatives by participating in trainings and certifications
- Own the entire lifecycle of each student at each stage, maintaining database and to be able to extract reports
- Work closely with cross-functional teams such as research, counselling, editing, SnQ, IT, and Finance, and ensure IT-related process compliances
Requirements:
- 1 year of total work experience (preferred)
Benefits:
- Health insurance
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