
Real Estate Customer Journey Manager
17 hours ago
We are seeking a highly skilled professional to manage the end-to-end customer closing journey, ensuring smooth documentation, legal compliance, and customer satisfaction.
- Handle the entire closing process: agreement execution, registration, possession, and final settlements.
- Coordinate with Sales, CRM, Finance, Legal, and Project teams to ensure timely and hassle-free handovers.
- Ensure statutory compliance including stamp duty, registration, RERA documentation, and taxation.
Key Responsibilities:
- Maintain and update accurate customer records and closing-related documentation.
- Resolve customer queries related to documentation, possession, and payments.
- Drive process improvements to enhance customer experience during the post-sales phase.
Desired Candidate Profile:
- 7+ years' experience in Closing / Assistant Manager – Closing with a reputed real estate developer.
- In-depth knowledge of real estate documentation, compliance, and registration processes.
- Strong communication, customer-handling, and coordination skills.
- Graduate / Post-Graduate (MBA preferred).
Why This Role Matters
This role is crucial in delivering exceptional customer experiences, ensuring seamless transactions, and driving business growth. If you have a passion for real estate, a keen eye for detail, and excellent communication skills, this is an ideal opportunity to join our team and take your career to the next level.
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