Telecom Customer Service Representative

2 days ago


Navi Mumbai, Maharashtra, India beBeeCustomerSupport Full time ₹ 21,000 - ₹ 27,000
Telecom Customer Service Representative Job Opportunity

We are seeking a skilled Telecom Customer Service Representative to join our team and assist customers with their queries related to telecom services, billing, plan upgrades, technical troubleshooting, and account management via voice calls.

The ideal candidate will have excellent verbal and written communication skills, be comfortable working in rotational shifts, and possess strong problem-solving and customer handling abilities.

Responsibilities:
  • Handle inbound and outbound customer interactions in a professional manner while ensuring high customer satisfaction.
  • Provide solutions to customers' queries and concerns regarding telecom services and billing.
  • Upsell and cross-sell relevant telecom plans and services to customers.
Requirements:
  • Education: HSC / Graduate – Freshers and experienced candidates can apply.
  • Excellent verbal and written communication skills in English (Australian accent preferred).
  • Comfortable working in rotational US/AUS/international shifts.
  • Good typing skills for chat processes.
  • Strong problem-solving and customer handling abilities.
Benefits:
  • Attractive salary plus performance incentives.
  • Rotational offs.
  • Night shift allowance (if applicable).
  • One-side transportation.
  • Opportunity to work with a leading international brand.

Immediate joiners are preferred.



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