Site Reliability Engineer

2 days ago

Aurangabad, Maharashtra, India beBeeTechnical Full time ₹ 90,00,000 - ₹ 1,20,00,000

Job Title:

High-Performing Technical Manager

The High-Performing Technical Manager will lead a remote team, ensuring operational excellence and fostering a culture of innovation.

Key Responsibilities:

  • Provide strategic leadership and management to a remote team of Site Reliability Engineers, ensuring alignment with organizational priorities and goals.
  • Oversee team operations, including incident management, technical support, and infrastructure maintenance.
  • Act as the primary point of escalation for complex technical issues, collaborating with senior leadership, Quality Assurance and Product teams as needed.
  • Ensure the team adheres to established SLAs for issue resolution and maintains high customer satisfaction levels.
  • Mentor and develop team members, fostering growth in technical skills, problem-solving abilities, and customer engagement.
  • Lead initiatives to improve operational processes, tools, and workflows, driving greater efficiency and reliability.
  • Collaborate with cross-functional teams, including Product, Engineering, and Operations, to address customer needs and improve platform performance.
  • Foster a culture of continuous learning and development, facilitating regular team meetings, performance reviews, and one-on-one sessions.
  • Stay informed on industry trends and best practices, ensuring the team is equipped with the latest tools and methodologies.

Requirements:

  • 6+ Years of proven experience managing technical teams, preferably in Site Reliability Engineering, DevOps, or a related field.
  • Strong technical background in cloud computing and infrastructure management, particularly with AWS and Linux-based systems.
  • Demonstrated ability to lead and mentor teams in remote and distributed environments.
  • Excellent written and oral English communication and interpersonal skills, with the ability to engage effectively with both technical and non-technical stakeholders.
  • Strong problem-solving and decision-making abilities, with a focus on root cause analysis and long-term solutions.
  • Experience with automation tools (Terraform, Ansible, CloudFormation) and CI/CD pipelines.
  • Familiarity with incident management practices and tools, as well as ticketing systems.

Preferred Qualifications:

  • AWS certification (any level).
  • Experience leading customer-facing technical teams, with a focus on improving service delivery.
  • Knowledge of security best practices and governance in cloud environments.

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