Digital Operations Specialist

1 day ago

Kurnool, Andhra Pradesh, India beBeeOperations Full time ₹ 1,76,000 - ₹ 2,64,000
Operations Expert Wanted

We're seeking a seasoned Operations Specialist to oversee our digital initiatives.

This position requires strong leadership skills, technical expertise, and excellent communication abilities.

The ideal candidate is organized, detail-oriented, and focused on efficiency.

They must thrive under pressure, communicate clearly, and take full ownership of commitments.

Key responsibilities include:

  • Design, improve, and maintain internal systems, SOPs, and workflows
  • Set up and optimize tools, software, and automations for operational efficiency
  • Track and improve documentation, filing systems, and knowledge hubs
  • Evaluate and enhance performance across platforms like Monday.com, GoHighLevel, Make.com, and Zapier
  • Monitor system uptime and implement process improvements
Project & Performance Management
  • Lead internal, client-facing, and strategic projects from kickoff to completion
  • Plan, execute, and track key initiatives to ensure timely delivery and budget adherence
  • Define, track, and report KPIs—starting with a 30-60-90 day plan for the bookkeeping team
  • Coordinate task assignments and manage project workflows across platforms
Team Leadership & Support
  • Foster a culture of feedback, coaching, and collaboration
  • Keep the team engaged, supported, and accountable without micromanaging
  • Lead hiring, onboarding, and performance reviews
  • Track team response time and workflow capacity
Strategic & Data-Driven Decision Making
  • Align daily operations with long-term business strategy
  • Analyze performance metrics and KPIs to guide operational decisions
  • Use spreadsheets and formulas to support data analysis and reporting
  • Prioritize resource allocation based on capacity and business needs
Client Success Management
  • Oversee seamless onboarding/offboarding and proactive client communication
  • Deliver a standout client experience through thoughtful systems and reliable service
  • Maintain operational excellence that drives referrals and rave reviews
Risk & Resource Management
  • Anticipate operational risks and implement proactive mitigation strategies
  • Manage budgets and allocate resources effectively to support digital initiatives
Requirements:
  • 5+ years of experience in operations, systems, and people management
  • 2+ years of Digital Marketing experience
  • OBM certification strongly preferred
  • Fluent in English (written and verbal)
  • Highly tech-savvy, analytical, and system-oriented

Our organization values extreme ownership, customer focus, and relentless results creation.

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