IT Support Specialist
6 days ago
Job Summary
As a key member of the Danfoss IT team, the successful candidate will be responsible for delivering exceptional service and support to our global user base. This role requires a high degree of technical expertise, excellent communication skills, and the ability to work effectively in a fast-paced, dynamic environment.
Key Responsibilities
- Provide timely and effective resolution of IT incidents, service requests, and other tasks, ensuring minimal disruption to business operations.
- Collaborate with internal stakeholders to understand business needs and develop targeted solutions to meet those needs.
- Administer user accounts, systems, and permissions in accordance with Danfoss standards, ensuring accurate and secure access to IT resources.
- Conduct root cause analysis to identify and resolve complex technical issues, documenting findings and recommendations for future improvement.
- Stay up-to-date with the latest IT trends, technologies, and best practices, applying this knowledge to enhance the quality of service delivery.
Requirements
- Exceptional technical skills, with in-depth knowledge of PC architecture and IT infrastructure concepts.
- Proven experience in ITIL and technical support, with a strong understanding of Microsoft products and solutions.
- Excellent communication and problem-solving skills, with the ability to work effectively in a global team environment.
- Flexibility to work in shifts and weekends, with a strong commitment to delivering high-quality results under pressure.
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