IT Support Specialist

6 days ago


Oragadam, Tamil Nadu, India Danfoss Full time

Job Summary

As a key member of the Danfoss IT team, the successful candidate will be responsible for delivering exceptional service and support to our global user base. This role requires a high degree of technical expertise, excellent communication skills, and the ability to work effectively in a fast-paced, dynamic environment.

Key Responsibilities

  • Provide timely and effective resolution of IT incidents, service requests, and other tasks, ensuring minimal disruption to business operations.
  • Collaborate with internal stakeholders to understand business needs and develop targeted solutions to meet those needs.
  • Administer user accounts, systems, and permissions in accordance with Danfoss standards, ensuring accurate and secure access to IT resources.
  • Conduct root cause analysis to identify and resolve complex technical issues, documenting findings and recommendations for future improvement.
  • Stay up-to-date with the latest IT trends, technologies, and best practices, applying this knowledge to enhance the quality of service delivery.

Requirements

  • Exceptional technical skills, with in-depth knowledge of PC architecture and IT infrastructure concepts.
  • Proven experience in ITIL and technical support, with a strong understanding of Microsoft products and solutions.
  • Excellent communication and problem-solving skills, with the ability to work effectively in a global team environment.
  • Flexibility to work in shifts and weekends, with a strong commitment to delivering high-quality results under pressure.

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