IT Support Specialist

1 week ago


Oragadam, Tamil Nadu, India Danfoss Full time

Job Summary

We are seeking a highly skilled IT Support Specialist to join our team at Danfoss. As a key member of our IT Service Desk, you will be responsible for providing exceptional technical support to our global users.

Key Responsibilities

• Receive, register, and work on user requisitions via various channels, acting as the first and second lines of support.

• Administer users, systems, and user rights in accordance with Danfoss Standards.

• Work and follow-up on Incidents, Service Requests, Problems, and other tasks assigned.

• Advise, guide, and/or instruct users on the usage of products, systems, and technology.

• Identify errors and use root cause analysis to deliver high-quality IT solutions.

Requirements

• Exceptional service and customer mindset.

• Problem solver with good troubleshooting skills.

• Good communication skills.

• Ability to work in a global and ever-changing environment.

• In-depth understanding of PC architecture and basic understanding of IT infrastructure concepts.

• Knowledge and experience in ITIL.

• Technical experience supporting users globally in first and second-line support.

• Technical experience supporting IT hardware and software, including Microsoft products and solutions.


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