IT Support Specialist
1 week ago
Job Summary
We are seeking a highly skilled IT Support Specialist to join our team at Danfoss. As a key member of our IT Service Desk, you will be responsible for providing exceptional technical support to our global users.
Key Responsibilities
• Receive, register, and work on user requisitions via various channels, acting as the first and second lines of support.
• Administer users, systems, and user rights in accordance with Danfoss Standards.
• Work and follow-up on Incidents, Service Requests, Problems, and other tasks assigned.
• Advise, guide, and/or instruct users on the usage of products, systems, and technology.
• Identify errors and use root cause analysis to deliver high-quality IT solutions.
Requirements
• Exceptional service and customer mindset.
• Problem solver with good troubleshooting skills.
• Good communication skills.
• Ability to work in a global and ever-changing environment.
• In-depth understanding of PC architecture and basic understanding of IT infrastructure concepts.
• Knowledge and experience in ITIL.
• Technical experience supporting users globally in first and second-line support.
• Technical experience supporting IT hardware and software, including Microsoft products and solutions.
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