Reservations Manager

2 weeks ago

Chennai, Tamil Nadu, India beBeeReservation Full time US$ 40,000 - US$ 60,000
Job Description:

As a key member of our reservations team, you will be responsible for overseeing the accuracy of room blocks, reservations, and group market codes. You will also communicate company values and culture to new employees, review and implement new Reservations procedures, process all reservation requests, changes, and cancellations received by phone, fax, or mail.

You will identify guest reservation needs and determine appropriate room types, verify availability of room type and rate, explain guarantee, special rate, and cancellation policies to callers, accommodate and document special requests, answer questions about property facilities, services, and room accommodations, follow sales techniques to maximize revenue, input and access data in reservation systems, respond to any challenges found for accommodating rooming requests, set-up proper billing accounts according to accounting policies, troubleshoot, resolve, and document guest issues and concerns or escalate refer to appropriate individual.

Additionally, you will assist management in training, scheduling, counseling, and motivating and coaching employees, serve as a role model and first point of contact of the Guarantee of Fair Treatment Open Door Policy process, follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, protect company assets, welcome and acknowledge all guests according to company standards, anticipate and address guests service needs, thank guests with genuine appreciation, speak with others using clear and professional language, prepare and review written documents accurately and completely, answer telephones using appropriate etiquette, develop and maintain positive working relationships with others, comply with quality assurance expectations and standards, read and visually verify information in a variety of formats, move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance, perform other reasonable job duties as requested by Supervisors.

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