IT Infrastructure Specialist

3 days ago

Delhi, Delhi, India beBeeTechnical Full time ₹ 1,04,000 - ₹ 1,30,878

Job Summary:

We are seeking a highly skilled IT Support Administrator to join our team. As an IT Support Administrator, you will be responsible for resolving, maintaining, and managing client software, hardware, or network issues based on service requests.

Purpose of the Role:

To deliver high-quality service and client satisfaction by providing timely and effective solutions to technical issues.

Responsibilities:
  • Respond promptly to tickets raised via various channels, ensuring seamless communication with clients.
  • Troubleshoot and resolve hardware/software issues within defined Service Level Agreements (SLA) timelines.
  • Perform root cause analysis and implement long-term solutions to prevent recurrence.
  • Maintain systems, perform backups, and ensure infrastructure stability to minimize downtime.
  • Collaborate with on-site teams for complex issues and coordinate resolutions to achieve optimal outcomes.
Key Competencies:
  • Technical Expertise: Advanced knowledge of systems, servers, and networking is essential for this role.
  • Problem-Solving: Effective and timely solutions are critical to delivering high-quality service.
  • Collaboration: The ability to work across teams is vital for resolution excellence.
Performance Measures:
  • 100% SLA adherence is crucial for maintaining high client satisfaction.
  • Zero escalations and consistent client appreciation demonstrate successful delivery of services.

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