Customer Experience Director

2 days ago

Ghaziabad, Uttar Pradesh, India beBeeRelationship Full time ₹ 9,00,000 - ₹ 12,00,000
Job Title: Associate Relationship Manager

An ambitious role that requires a dynamic individual to oversee the frontline Partner team of food service associates, leading to a high-performing and results-driven organization.

The job entails coordinating various tasks related to food production planning, engineering, and front-of-house services while ensuring all activities comply with Health & Safety and Food Safety regulations.

This is an exciting opportunity for someone who can exercise general responsibilities to facilitate the efficient organization of the contract, aligning with contractual terms and conditions. The ideal candidate will focus on enhancing the overall customer experience through effective management and service delivery.

Key Responsibilities:

  • Promote a positive work culture and ensure punctual delivery of high-quality service. Resolve issues and promptly report incidents, accidents, and near misses to the reporting manager.
  • Prioritize client retention and exhibit a passionate commitment to delivering quality service to both clients and employees.
  • Collaborate effectively within a team and demonstrate initiative when working independently. Uphold honesty and integrity, fostering a family-oriented culture.
  • Possess excellent communication skills to engage with a diverse range of people, both within your work area and among various stakeholders.
  • Adhere to legislation and follow all rules and regulations outlined in the client handbook, ensuring service deliverables, hygiene, health, and safety standards are met.
  • Embrace a team-player mentality with a can-do attitude. Take pride in personal appearance and hygiene standards.
  • Display self-motivation, responsibly using personal initiative. Maintain a positive attitude under pressure, demonstrating resilience and adaptability.
  • Manage vendor rotations and plan the operations for the assigned clients.

Qualifications and Skills:

  • Demonstrated experience in the food industry, with a solid understanding of operations and customer service.
  • Proactive and self-motivated, with a strong work ethic, integrity, and the ability to make independent decisions.
  • Resilient under pressure, capable of meeting deadlines and handling challenges effectively.
  • Adaptable and team-oriented, willing to take on diverse responsibilities to support business objectives.
  • Exceptional communication skills, both written and verbal, to interact with stakeholders at all levels.
  • Strong interpersonal abilities, fostering collaboration and teamwork.
  • Expertise in food service, technology, and people management, ensuring smooth operations.
  • Results-driven with a sense of accountability, focused on achieving business goals.
  • Proven leadership experience, successfully managing teams in dynamic environments.
  • Knowledge of HSEQ standards, with a Basic Food Hygiene certification.
  • Financial acumen and proficiency in relevant applications, ensuring operational efficiency.
  • Agile and adaptable, thriving in fast-paced and evolving work environments.
  • Minimum 3 years of industry experience, with a Graduate/Diploma in Hotel Management.
  • Availability for a 6-day workweek, with a willingness to travel within city limits as needed.

About Our Mission:

We strive to transform ordinary corporate cafeterias into inspiring spaces where individuals can freely express themselves, find inspiration, and share happiness. We invite like-minded professionals to join us in our mission to spread joy and happiness in a world weighed down by stress and pressure.

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