Operations Specialist

1 month ago


Bengaluru, Karnataka, India Ground Zero Full time
Job Title: Specialist - Operations

Role: Specialist - Operations (Solution Platform)

Location: Bangalore

Experience: 2-5 years

Salary: 5-7LPA

_________________________________________________

About Ground Zero:

Ground Zero is a mission-driven organization focused on making entrepreneurship a powerful way to channelize an individual's potential. We believe that entrepreneurship enables agency and allows individuals to work on their strengths while creating value for the world.

Our Programs:

Udhyam Vyapaar focuses on nano businesses in India, solving large problems faced by them at scale, having already enabled up to a 27% income uplift for 5000+ entrepreneurs.

The goal for Ground Zero is to build a thriving and supportive ecosystem where every individual feels empowered to define their own path.

Udhyam Shiksha works on developing entrepreneurial mindsets among the youth and enabling them to achieve their potential, having impacted ~24,00,000 learners across 12 Indian states.

Job Description:

Key Responsibilities:
  1. User Engagement and Support
  2. Support solution seekers in navigating the platform effectively to find suitable providers
  3. Provide efficient responses to inbound enquiries and help them stay on track
  4. Explore ways to customize solutions to varying contexts
  5. Matchmaking solutions
  6. Utilize platform setup and algorithms to match solution seekers with providers based on expertise, location, availability, and other relevant criteria
  7. Effective data coordination to ensure usable solutions reach the seekers
  8. Update solution repository by tracking and documenting inbound enquiries, solutions delivered, customization, and implementation support
  9. Content Management
  10. Provide inputs to the technology team on ideal data flow for the platform
  11. Monitor data and evaluate performance
  12. Collect and analyze platform-provided data and user feedback to identify demand trends, user profiles, user funnel, and implementation status
  13. Provide inputs to both sourcing and technology teams to improve platform robustness
Requirements:
  1. Experience with CRM systems, project management tools, and proficiency in using technology to streamline processes
  2. Good oral and written communication skills
  3. Good data coordination and analysis skills
  4. Strong bias for action
  5. Ability to engage effectively with diverse stakeholders, including entrepreneurs, consultants, and work with cross-functional teams

Hiring Note: Applications will be reviewed on a rolling basis. This job is first posted on GroundZeroJobs.com



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